Circle IT Standard Terms & Conditions
1. THESE TERMS
1.1 These terms and conditions set out the basis on which Circle IT provide products and services to their customers.
1.2 Additional terms may apply to the customer’s use of some of Circle IT’s services. If so, Circle IT will tell the customer what those terms are. If there is any conflict between these terms and any additional terms, the additional terms will prevail.
2.1 “Customer” means the Circle IT customer who is liable for the costs under this agreement.
“Circle IT” means Circle IT Limited, 34a Jervois Road, Ponsonby, Auckland, NZ.
“Equipment” means any equipment supplied by Circle IT to the customer from time to time.
“Final Proposal” means the document signed by the customer that sets out the services to be provided by Circle IT, the length of the contract and the cost of the services.
“Mobile Device” means any mobile hardware other than SIM cards (including but not limited to handsets and accessories) that the customer orders from Circle IT from time to time.
“Services” means any or all of the services that Circle IT have agreed to provide the customer as set out in the Final Proposal and as varied from time to time.
3. COMMENCEMENT OF AGREEMENT
3.1 This agreement commences from the earlier of the date specified in the Final Proposal and the date the services are commenced/installed and continues until it is terminated pursuant to this agreement.
4. Circle IT’s SERVICES
4.1 If required and at the discretion of Circle IT, Circle IT may sub-contract other carriers to provide part of any Service.
4.2 Circle IT will use all reasonable endeavours to make the Services available to the customer at all times. However, due to the nature of telecommunications and the reliance placed on networks and services owned by other people, Circle IT cannot guarantee that the Services will always be available or fully functioning. If the Services are unavailable for any reason Circle IT will endeavour to restore the Services as soon as possible. If the customer needs assistance in using the Services they should call us at 09 360 0806.
4.3 While Circle IT takes all reasonable security precautions, due to the nature of telecommunications services Circle IT cannot guarantee the confidentiality of any calls or transmissions the customer makes using the Services.
4.4 Circle IT may suspend or restrict any of the Services at any time if:
(a) Circle IT considers it necessary to protect or maintain their network or anyone else's network; or
(b) Circle IT believes that the customer has breached any of their terms and conditions. Network charges will still apply during the period of any suspension, and if the Services are suspended because of a breach by the customer, Circle IT may charge the customer a reconnection fee if the Services are recommenced.
5.1 Circle IT will invoice the customer monthly for the Services. The customer must pay the total amount on the invoice on or before the 20th day of the month following the month the invoice is dated, regardless of whether the customer or someone else used the Services.
5.2 If the customer does not pay any invoice on the due date, Circle IT may:
5.2.1 charge the customer interest on the overdue amount from the due date until the date the customer pays, at the rate of 4% per month; and
5.2.2 withhold any rebate, discount or similar incentive which would otherwise be available to the customer; and
5.2.3 suspend or restrict the customer’s service; and
5.2.4 recover from the customer any debt recovery and/or litigation costs; and
5.2.5 require the customer to put in place a direct debit payment of the invoices
5.3 Usage based charges (such as toll calls) are payable in arrears.
5.4 Circle IT may vary the charges from time to time. If any charge increases, Circle IT will give the customer reasonable notice of the increase.
5.5 If the customer believes the invoice contains a mistake, the customer must advise Circle IT in writing within 21 days of the date of the invoice. The customer may only withhold payment of the disputed part of the invoice. If Circle IT agrees there has been a mistake on the invoice, Circle IT will apply the appropriate correction to the customer’s account, which will be displayed on the customer’s next monthly Circle IT invoice. If Circle IT finds that no mistake has been made, the customer must immediately pay the invoice without set-off or deduction and if payment is made past the due date the customer must also pay penalty fees for late payment. Circle IT is not required to correct mistakes if notified after 21 days of the date of invoice.
5.6 Circle IT may at its discretion impose a credit limit on the customer’s account.
5.7 If the customer breaches any term of this agreement, and Circle IT incurs costs as a result, the customer will be liable for those costs and must reimburse Circle IT on demand.
5.8 All pricing shown in quotations and on the Final Proposal are exclusive of GST.
5.9 All charges are shown in New Zealand Dollars (NZD) unless otherwise stated.
6. USING CIRCLE IT’S SERVICES
6.1 The customer agrees that they will not use the Services or permit the Services to be used in any way which:
6.1.1 Breaks any laws or infringes anyone’s legal rights;
6.1.2 could interfere with or damage Circle IT’s network, any other operator’s network, or another customer’s enjoyment of Circle IT’s services;
6.1.3 is malicious, obscene or offensive; or
6.1.4 could introduce anything (including any virus) that may harm Circle IT’s or any third party equipment or software.
6.2 The customer agrees that it will:
6.2.1 comply with any reasonable restrictions imposed or instructions or directions given by Circle IT regarding the use of the Services;
6.2.2 ensure that all information the customer gives Circle IT is correct. Where any information the customer has previously supplied to Circle IT changes (such as contact details) the customer must provide Circle IT with updated information as soon as possible;
6.2.3 not use any handset or other equipment that is not specifically approved by Circle IT for use on its network;
6.2.4 indemnify Circle IT against any legal action taken against it in connection with the customer’s use of the Services;
6.2.5 not use the Services to spam, mail bomb, upload or publish any offensive or unlawful material, harvest information about others, create a false identity, transmit or upload material which breaches any third party right (including any intellectual property right), discriminates against any person or group, is false, inaccurate, misleading or deceptive or similar activity;
6.2.6 keep confidential any password or PIN number which is used by the customer to access the Services. Circle IT recommends that the customer change these on a regular basis for security reasons. The customer must change their password or PIN number if asked to do so;
6.2.7 authorise Circle IT to act on any verbal instructions the customer gives it in relation to the Services. The customer should notify Circle IT which of their staff are authorised to make changes to their account;
6.2.8 allow Circle IT employees and contractors access as and when they reasonably require (and the customer must obtain any necessary consents to provide such access) if Circle IT needs to install equipment and carry out work at the customers premises. If the customer does not allow Circle IT employees and contractors to access their premises, the customer’s ability to use the Services may be adversely affected; and
6.2.9 make sure nothing is connected to Circle IT’s network unless it has a Telepermit or is otherwise approved by Circle IT. This helps to ensure that the customer’s device does not damage the network, although this does not mean that the network will always remain compatible with the customer’s device.
7. MOBILE SERVICES
7.1 This clause applies if Circle IT provides mobile services to the customer.
7.2 If the customer downgrades or cancels the mobile pricing plan on any of their mobile Services, then the customer may be liable to pay administration and/or early termination charges as described in clause 14.2 below in respect of those mobile Services. If the customer upgrades their plan there will be no administration charge and the new plan will take effect from the 1st of the following month.
7.3 Mobile Voice Plans:
7.3.1 If the customer’s mobile voice plan includes any bundled minutes and the customer does not use all of their bundle of minutes in any month the unused portion at the end of the month cannot be carried forward or redeemed. Bundled minutes do not include calls to international numbers, 0900 calls, operator assisted and directory related services and calls to special numbers.
7.3.2 All mobile to land (national and international) and mobile to mobile calls made within New Zealand are calculated to the nearest second at 1/60th the appropriate per minute rate, then rounded up to the nearest cent. There is a one minute minimum charge for all calls.
7.3.3 All international roaming calls, operator assisted calls and calls to 0900 numbers are charged on a minute plus minute basis.
7.4 Mobile Data and Mobile Group Data:
7.4.1 Data used in each data session will be charged against the customer’s data plan allowance in whole 10KB packets, with part packets rounded up. Megabyte usage is based on the amount of data transferred (both uploading and downloading).
7.4.2 If the customer’s mobile data or group data plan includes any bundled megabytes, and the customer does not use all of their bundle of megabytes in any month the unused megabytes at the end of the month cannot be carried forward or redeemed.
7.4.3 All mobile to land (national and international) and mobile to mobile calls made within New Zealand are calculated to the nearest second at 1/60th the appropriate per minute rate, then rounded up to the nearest cent. There is a one minute minimum charge for all calls.
7.4.4 All international roaming calls, operator assisted calls and calls to 0900 numbers are charged on a minute plus minute basis.
7.5 BlackBerry Data:
7.5.1 Data used in each data session will be charged against the customer’s data plan allowance in whole 5KB packets, with part packets rounded up. Megabyte usage is based on the amount of data transferred (both uploading and downloading).
7.5.2 If the customer’s BlackBerry plan includes any bundled megabytes, and the customer does not use all of their bundle of megabytes in any month the unused megabytes at the end of the month cannot be carried forward or redeemed.
7.5.3 All mobile to land (national and international) and mobile to mobile calls made within New Zealand are calculated to the nearest second at 1/60th the appropriate per minute rate, then rounded up to the nearest cent. There is a one minute minimum charge for all calls.
7.5.4 The customer acknowledges that the mobile Services use radio signals and that the mobile Services may be interrupted due to interference to those radio signals. Mobile Service quality will vary with geography and other factors.
7.5.5 The customer acknowledges that access to the mobile Services is dependant upon their equipment and hardware. If the products used by the customer do not support all of the mobile Services, Circle IT are under no obligation to ensure the customer’s access to those Mobile Services.
7.6 All mobile Services are subject to the fair use policy set out in this clause:
7.6.1 The customer agrees that their use of the mobile Services must be fair, reasonable, and not excessive, as reasonably determined by Circle IT from time to time by reference to the average customer profiles and estimated customer usage of the Circle IT mobile Services.
7.6.2 If the customer’s usage of the mobile Services materially exceeds estimated use patterns over any day, week or month (or other period of time as determined by Circle IT) or is inconsistent with normal usage patterns, then the customer’s usage may be excessive or unreasonable.
7.6.3 Circle IT’s mobile Services and mobile voice plans are offered for individual and private and personal use by the customer only.
7.6.4 No mobile Service allows for activities aimed at making profit or reselling the mobile Service or using the mobile Services in an unfair or excessive way and any such use of the mobile Services is a breach of this agreement.
7.6.5 For the avoidance of doubt, fair use of the Circle IT mobile Services excludes activities such as auto-dialling, continuously call forwarding, tele-marketing, call centres and use of Cellular Trunking Units (including SIM boxes and GSM gateways).
7.6.6 If Circle IT is of the view that the customer’s use of the mobile Services is excessive or unreasonable, it may contact the customer to advise them. If the customer does not alter their usage of the mobile Services after a request to stop, Circle IT may, without further notice, charge the customer for the excessive and/or unreasonable element of the customer’s usage or suspend, modify or restrict use of the customer’s mobile Services or withdraw access to the mobile Services.
8. PROVISION OF MOBILE DEVICE
8.1 This clause applies if Circle IT provides the customer with a Mobile Device.
8.2 Upon delivery of the Mobile Device, risk in the Mobile Device will pass to the customer.
8.3 Upon payment of the charges for that Mobile Device or, in the case of a Mobile Device that Circle IT has agreed to provide the customer free of charge, upon delivery of the Mobile Device to the customer, title in the Mobile Device will pass to the customer.
8.4 If all or any part of the Mobile Device is under a manufacturers’ warranty, Circle IT will endeavour to give the customer the benefit of the warranty. Where this is not possible, Circle IT will hold the warranty on behalf of the customer. Circle IT will have no obligation to negotiate any warranty or indemnity on behalf of the customer with respect to any Mobile Device (or any associated software).
8.5 If the customer makes a claim on any warranty that is held by Circle IT on behalf of the customer, the customer must promptly return the defective Mobile Device to Circle IT with any accessories and all original packaging, together with a copy of the invoice and a written claim specifically identifying the defect(s) to the Circle IT offices at 34a Jervois Road, Ponsonby, Auckland.
8.6 If any part of the Mobile Device requires repair or replacement because it is lost or damaged and that repair or replacement is not covered by any warranty referred to in clause 8.4 above, or the customer places an order for an additional Mobile Device, then the charges for the repair or replacement and/or additional Mobile Device will be in accordance with Circle IT’s then current standard charges and the customer agrees to pay all such applicable charges.
8.7 The customer acknowledges that Circle IT is not responsible for any loss of data or other information that may occur in the course of or in connection with the repair of any Mobile Device. Circle IT recommends that the customer backs up all data on all item(s) of Mobile Device before those items are sent to Circle IT for repair or replacement.
8.8 The customer acknowledges that Circle IT is not under any obligation to ensure the continued availability of the make and model of any Mobile Device provided to the customer by Circle IT.
8.9 The customer agrees not to resell, lease or rent any Mobile Device to any other person.
8.10 The customer acknowledges that access to the mobile Services is dependant upon their equipment and hardware. If the products used by the customer do not support all of the mobile Services, Circle IT are under no obligation to ensure the customer’s access to those Mobile Services.
8.11 The customer must not remove any trademarks or logos from any part of the Mobile Device.
8.12 All SIMcards belong to Circle IT or its service providers and the customer may not sell, assign, transfer, encumber or otherwise deal in any SIMcard. If the customer fails to return the SIMcard within 30 days after disconnection, Circle IT may charge you for the SIMcard.
9. INTERNET SERVICES
9.1 This clause applies if Circle IT provides internet services to the customer.
9.2 If the customer downgrades or cancels the plan on any of their internet Services, then the customer may be liable to pay administration and/or early termination charges as described in clause 14.2 below in respect of those internet Services. If the customer upgrades their plan there will be no administration charge and the new plan will take effect from the 1st of the following month.
9.3 Circle IT may without notice to the customer remove any emails that remain on their servers for more than 90 days. The customer is responsible for downloading from Circle IT’s email server to the customer’s computer any email that they wish to keep.
9.4 The customer must not knowingly transmit any virus or other disabling feature or use the Services in a manner which is likely to or is intended to damage or compromise the security of Circle IT’s network or anyone else's network.
9.5 The customer must use the internet services in a reasonable and responsible manner and only use the internet services for the purposes that they are provided for.
9.6 The customer must not have more than one connection to the Service using the customer’s user ID at any time. If for any reason the customer does have simultaneous connections Circle IT reserves the right to charge the customer $5.00 per hour (or part hour) for each additional connection.
9.7 Circle IT is not liable for any inaccurate, illegal or offensive information which may be obtained from the internet from the customer’s use of the Services.
9.8 Circle IT is not liable for any viruses or other harmful code that the customer may download via the internet using the Services.
9.9 The customer will be responsible for protecting the customer’s computer against any virus, unauthorised access or spam and to the extent permitted by law, Circle IT accepts no liability in relation to any virus, unauthorised access or spam experienced by the customer.
9.10 The customer will indemnify Circle IT against all liability, losses and costs that Circle IT incurs:
9.10.1 through the customer’s failure to do any of the above;
9.10.2 through the customer’s failure to perform any other obligation that it may have under this agreement; or
9.10.3 as a result of any claim made against Circle IT by a third party as a result of the customer’s use of the internet services, including as a result of material that the customer generates or disseminates by using the internet services.
9.11 All internet services are subject to the fair use policy set out in this clause:
9.11.1 The customer agrees that their use of their internet service must be fair, reasonable, and not excessive, as reasonably determined by Circle IT from time to time by reference to the average customer profiles and estimated customer usage of the Circle IT data Services.
9.11.2 If the customer’s usage of the internet services materially exceeds estimated use patterns over any day, week or month (or other period of time as determined by Circle IT) or is inconsistent with normal usage patterns, then the customer’s usage may be excessive or unreasonable.
9.11.3 Circle IT’s internet services are offered for normal business use by the customer only.
9.11.4 No internet service allows for activities aimed at making profit or reselling the internet service or using the internet service in an unfair or excessive way and any such use of the internet service is a breach of this agreement.
9.11.5 If Circle IT is of the view that the customer’s use of the internet services is excessive or unreasonable, it may contact the customer to advise them. If the customer does not alter their usage of the internet services after a request to stop, Circle IT may, without further notice, charge the customer for the excessive and/or unreasonable element of the customer’s usage or suspend, modify or restrict use of the customer’s internet services or withdraw access to the internet services.
9.12 Internet speed:
9.12.1 Downstream and upstream speeds are based on a theoretical maximum, and actual speeds will be affected by various factors including NZ and overseas networks, the particular modem and computer technology, internal wiring and other environmental factors. Speeds will vary depending on how many people are on the network at the same time both in the customers premises and in general on the Internet. This is also true for overseas networks when accessing content, such as websites or streaming video.
9.12.2 Content such as web pages and videos are stored on ‘content servers’ so the customer can access them via their internet connection. Content servers within New Zealand and overseas can reduce the rate (bandwidth) at which access to their content available (for instance, when they are very busy), this affects the time it takes to download content and thus the users internet speed.
9.12.3 If connecting via Wi-Fi, the connection can be impacted by environmental factors like other wireless devices in the premises (such as mobile or digital phones) and even a neighbours’ Wi-Fi connection.
9.12.4 The speed capacity of the devices the customer is connecting with may be a limitation, for instance the age of the WiFi adapter. Other hardware and software components can also limit the processing of bandwidth and thus the speed.
9.12.5 The most reliable connection and faster speeds will be achieved by connecting devices directly to the modem via high-speed Ethernet wiring instead of using Wi-Fi. For example, a Cat5e is a high-quality copper cable, designed to deliver Ethernet standard services over short distances at speeds of up to 1Gbps.
9.13 Circle IT may intercept any communications of the customer for the purposes of complying with the Department of Internal Affairs’ Digital Child Exploitation Filtering System, or for the purposes of complying with lawful authority and in continuing to use the Circle IT internet services, the customer consents to this.
10. DATA SERVICES
10.1 This clause applies if Circle IT provides data services to the customer.
10.2 Implementation of a data solution will be project managed through to completion. It is expected the customer’s IT department or IT contractor will provide the necessary resources to work with Circle IT during the project in order to ensure a timely and seamless implementation.
10.3 Although initial feasibility results may indicate the data service is available at a particular speed, it is possible that upon physical installation the speed anticipated or quoted may not be available. If this is the case then Circle IT may need to revisit the product and pricing and renegotiate the proposed solution.
10.4 Some data services installations are reliant on existing cabling from a third party telecommunications company’s demarcation point (often in basement or cabling room of building) through to the desired termination/delivery point. If this building cabling does not exist or is not of sufficient quality, the customer may be required to cover the cost of new building cabling to the desired termination/delivery point.
10.5 Data solutions with routers will include a managed router at each site and initial configuration of each router. Additional router configuration required after initial installation will be charged at $150 + GST per hour.
10.6 All Local Area Network configuration and Internet security, including supply of a suitable firewall appliance, is expressly the customer’s responsibility.
10.7 Managed router(s) will be configured and then sent to the customer’s site. Either the customer or the customer’s nominated IT contractor shall plug the router in to the pre-installed, labelled jack point. If the customer does not wish to do this, an onsite installation can be arranged for an additional $150 + GST per site.
10.8 In the unlikely event of a faulty router, the customer shall inform Circle IT immediately and return the faulty router. Circle IT will arrange for a replacement router to be configured and sent out via courier as quickly as is commercially practicable.
10.9 The Circle IT SIP Trunk product has been tested with most leading PBX products. However Circle IT does not guarantee compatibility to any specific product or future software release. It is the responsibility of the PBX vendor to perform compatibility testing. Circle IT will assist where it considers it appropriate with this testing.
10.10 Circle IT takes all reasonable precautions to ensure that the SIP Trunk solution is secure, but as the security of the PBX is beyond their control, Circle IT takes no responsibility if the PBX is compromised and fraudulent calling is generated.
10.11 Circle IT SIP Trunks are not recommended for services such as Eftpos, faxing and alarm monitoring. Circle IT can arrange a separate analogue phone line for these services.
11. ULTRA-FAST BROADBAND
11.1 This clause applies if Circle IT provides ultra-fast broadband services to the customer.
11.2 The customer agrees that in using the ultra-fast broadband service, they will be bound by these terms and the terms of their Local Fibre Company’s End User Terms (which can be found at http://www.crownfibre.govt.nz/crown-partners/). The Local Fibre Company End User Terms relate to, amongst other things, the provision (including installation) and use of that part of the Local Fibre Company’s network which is located on the customer’s premises.
11.3 The customer must pay for the costs of installation of ultra-fast broadband. On the day that ultra-fast broadband is to be installed, the customer will need to be present to meet with the Local Fibre Company’s technicians who will advise what is required for installation and the costs involved.
11.4 In order to install the ultra-fast broadband at the customer’s property, land excavation may be required. The extent of restoration will depend on the policy of the Local Fibre Company. Generally, the Local Fibre Company will reinstate like for like, e.g. concrete where concrete has been used, but the Local Fibre Company do not guarantee to match surface finish and reinstatement will be limited to the area where the trench has been dug. The customer will be responsible for any further costs associated with the additional restoration.
11.5 The following equipment will be installed at the property to allow ultra-fast broadband services to be used:
11.5.1 The External Termination Point, which will remain the property of the Local Fibre Company;
11.5.2 The Optical Network Terminal, which will remain the property of the Local Fibre Company; and
11.5.3 Fibre Enabled Modem or Residential Gateway.
11.6 If the customer changes to ultra-fast broadband, Circle IT cannot guarantee that the customer will be able to move back to ADSL Broadband. Any change in service may be subject to installation charges and an early termination fee will apply if the customer terminates before completion of the minimum contract period.
11.7 Initially, the existing copper connection will remain in place for the provision of voice services. The customer agrees that they will migrate to a fibre based service as soon as it is available. At the time it is available, Circle IT will provide the customer with a minimum of 30 days’ notice to the commencement of the migration process. A technician will need to visit the customer’s premises to carry out the work, which may require internal access to the customer’s premises. A suitable time will need to be scheduled for the technician to visit the premises. The fibre voice service is reliant on the ONT having power to it and in the event of a power cut, the fibre voice service (and broadband) will no longer work. If the customer is reliant on their phone services for medical or important applications (e.g. emergency services) they should consider whether a fibre based service is appropriate to their needs. Circle IT does not guarantee that the fibre voice service will support all models of low speed analogue device (for example: home alarms, personal medical alarms, low speed modems, sky set top boxes, faxes, low speed modems, eft-pos). It is the customer’s responsibility to contact their relevant service provider to find out whether such services are compatible with fibre. The customer should not sign up for ultra-fast broadband if their provider cannot guarantee compatibility. Circle IT is not liable to the customer in relation to the foregoing.
12. CLOUD SERVICES
12.1 This clause applies if Circle IT provides cloud services to the customer.
12.2 In this clause:
“cloud services” means those Services which Circle IT from time to time agrees to deliver over the Internet to the customer;
“Content” means all data, information, documentation and content (in whatever form, including audio and visual) transmitted, shared, exchanged or otherwise made available by Circle IT to the customer;
“customer content” means all data, information, documentation and content (in whatever form, including audio and visual) transmitted, shared, exchanged or otherwise made available by the customer and/or its end users using the Services;
“Customer Offering” means services created by Customer for access and use by Customer’s customers and end users;
“Intellectual Property Rights” means registered and unregistered copyright, trademarks, trade names and branding, design, patents, trade secrets, knowhow, and all confidential information;
“Materials” means any user guide(s) and all other written materials which are provided to the customer by Circle IT from time to time and designed to assist or supplement the understanding, application or use of the Products and/or Services;
“Products” means any products and/or Services provided and/or offered by Circle IT and subscribed to by the customer;
“Service user” means the customer, the customer’s employees, the customer’s contractors, and the customer’s customers and end users;
“server” means the server(s) made available by Circle IT which hosts the customer content;
12.3 Circle IT provides the cloud services on a subscription basis. The term and fees payable for the cloud services are set out in the Final Proposal. As part of the cloud services, Circle IT will provide a server to host cloud services and the customer content.
12.4 If Circle IT agrees to a trial period in the Final Proposal, then:
12.4.1 this agreement shall be subject to a trial period;
12.4.2 the trial period shall, unless terminated earlier pursuant to this agreement or provided for in the Final Proposal, be for a period of 28 days terminating at 11.59pm on the 28th day of the trial period;
12.4.3 any provision of this agreement intended to survive termination of this agreement shall survive termination of the trial period and continue in full force and effect;
12.4.4 at the end of the trial period, the customer shall elect by notice in writing to Circle IT whether to subscribe for the Services in accordance with this agreement or to terminate the Services;
12.4.5 if the customer elects to terminate the agreement and gives Circle IT written notice of this prior to the end of the trial period, then the Services shall terminate at the end of the trial period and the customer shall be liable to pay for the Services through to that time but shall not be liable for any further notice or early termination fees payable pursuant to clause 14;
12.4.6 if the customer does not give written notice of termination to Circle IT prior to the end of the trial period then, unless agreed otherwise by the parties, the termination provisions in clause 14 will apply.
12.5 Circle IT will use its reasonable endeavours to ensure its software has the necessary features to ensure the availability of cloud services. Circle IT will use commercially reasonable efforts to implement reasonable and appropriate security measures to assist the customer to secure the customer content.
12.6 The customer will:
12.6.1 comply with all applicable laws, rules and regulations, including those regarding data privacy, copyright, and export control and the terms of this Agreement;
12.6.2 use reasonable security precautions for providing access to the Services by its employees or other individuals to whom Customer provides access including private keys and other security options;
12.6.3 cooperate with Circle IT’s reasonable investigation of outages, security problems, and any suspected breach of this Agreement;
12.6.5 be responsible for the use of the Services or Customer Offering by the Customer, Service Users, any person to whom Customer has given access to the Content or Services, and any person who gains access to Customer’s Content or the Services;
12.6.6 use commercially reasonable efforts to prevent unauthorized access to or use of the Services and immediately notify Circle IT of any known or suspected unauthorized use of customer’s account, the Services, or any other breach of security; and
12.6.7 where the customer provides a Customer Offering, the customer must enter into an agreement with Customer’s customers or Service users which shall include the relevant terms of this Agreement and release Circle IT from any and all liability for damages or losses Service Users may incur as a result of using the Services or the Customer Offering.
12.6.8 only use Circle IT cloud services in accordance with this agreement and use all reasonable endeavours to ensure all Service users comply with the terms of this agreement in connection with their access and use of Circle IT’s cloud services.
12.7 The customer will not reproduce, duplicate, copy, sell, resell or otherwise exploit Circle IT’s cloud services product.
12.8 The customer will not take any action which imposes or may impose (in Circle IT’s sole opinion) an unreasonable or disproportionately large load on Circle IT’s cloud services or the server.
12.9 The customer acknowledges and agrees that the plan they are on is the plan Circle IT believes to be the most appropriate for the customer based on the information provided by the customer as to its current requirements. If the information provided by the customer to Circle IT is inaccurate in any material respect or the customer’s use of the cloud services is materially greater than that advised to Circle IT prior to entering into this agreement, then this could adversely impact the performance of the Services.
12.10 Circle IT does not control (or have any right or ownership), or have any knowledge of the customer content. The customer acknowledges that the customer content is the responsibility of the customer and that Circle IT cannot guarantee, nor is in any way responsible for, the accuracy and/or legality of any customer content.
12.11 Circle IT shall access the server and the customer content to the extent necessary to:
12.11.1 ensure the continued operation of the Services;
12.11.2 monitor the usage and operation of the Services;
12.11.3 enable it to comply with this Agreement;
12.11.4 ensure that the customer is in compliance with this Agreement; or
12.11.5 comply with any law or regulation or the order of any applicable court or government or regulatory body.
12.12 Circle IT shall keep confidential and shall not disclose to any third party any of the customer content except as required to:
12.12.1 comply with its obligations under this Agreement;
12.12.2 enforce its rights under this Agreement against the customer or any Service user; or
12.12.3 comply with any law or regulation or the order of any applicable court, government or regulatory authority.
12.13 The customer acknowledges that all Intellectual Property Rights in and to the Product, the Content and the Materials are owned by and will continue to belong (as between the customer and Circle IT) exclusively to Circle IT. The customer shall indemnify Circle IT against all loss, costs, expenses, demands of liability, whether direct or indirect, arising out of a claim by a third party alleging infringement of their Intellectual Property Rights where such infringement is caused, directly or indirectly by the use of the Products or the Materials in a form not specifically approved by Circle IT (whether modified or not) or in any manner or for any purpose not reasonably contemplated or authorized by Circle IT. The customer acknowledges that there is no transfer of title or ownership of any Intellectual Property Rights, or other rights in the Products, the Content or the Materials to the customer by virtue of this agreement.
12.14 All Circle IT service plans are subject to Circle IT’s fair use policy. Circle IT may apply its fair use policy where in Circle IT’s reasonable opinion, the customer’s use of the Services is excessive and/or has exceeded the fair use policy by reference to average customer profiles and estimated customer usage of the Services. If the customer’s usage of the Services materially exceeds estimated use patterns over any month, then the customer’s usage will be excessive and/or unreasonable. If the customer’s usage is excessive and/or unreasonable, Circle IT may contact the customer to advise the customer that its usage is in breach of Circle IT’s fair use policy. Circle IT may then request that the customer alter is usage or consider changing its service plan to come within Circle IT’s fair use policy. If the customer’s unreasonable or excessive use continues, Circle IT will apply charges to the customer’s account for the excessive and/or unreasonable element of the customer’s usage of the Services.
13. SUPPLY OF EQUIPMENT
13.1 Circle IT may from time to time supply Equipment to the customer in connection with the Services. Unless agreed otherwise, the customer will have no ownership rights to any equipment supplied by Circle IT.
13.2 The customer must not damage or interfere with the Equipment.\
13.3 If the Equipment is lost or damaged while located on the customer’s premises, the customer shall pay the charges of Circle IT for repairing or replacing it as required.
13.4 Upon termination of this agreement, the customer shall return all Equipment to Circle IT within 30 days or the customer shall pay the cost of the Equipment, as determined by Circle IT.
14. PHONE NUMBERS
14.1 Unless Circle IT has agreed otherwise, all addresses, phone numbers, electronic addresses and other codes allocated to the customer remain the property of Circle IT.
14.2 Circle IT may be required by law or for operational reasons to change the phone number(s) or electronic addresses allocated to the customer. If this is necessary, Circle IT will give the customer as much notice as reasonably possible of any such change.
15. TERMINATION AND SUSPENSION
15.1 If there is no fixed term contract in place or the fixed term has expired, Circle IT may cease providing any Service by giving the customer not less than 30 days’ written notice.
15.2 The customer may give up any Service or terminate this agreement at any time by giving Circle IT not less than 30 days’ notice in writing and the customer must pay Circle IT (in each case within 30 days of the termination of the relevant Service):
15.2.1 the charges throughout the 30 day notice period even if the fixed term has expired; and
15.2.2 for any costs that Circle IT has paid (if any) for transferring the customer from one telephone company to another if the customer terminates any Service within a period of three months or less from the commencement of the Services; and
termination of Services other than mobile and data
15.2.3 an early termination fee of 60 day’s normal charges for all terminated services (excluding mobile and data, which are dealt with below), including the current month; and
termination of data services
15.2.4 for an early cancellation of a data connection, Circle IT’s early termination fee of 75% of unpaid charges for the remainder of the term; and
termination of mobile services
15.3 Circle IT may, without liability to the customer, terminate the provision of any Service and shall endeavour to provide the customer with reasonable notice in writing if:
15.3.1 Circle IT determines that the relevant Service is not commercially viable; or
15.3.2 a third party service provider or carrier does anything that prevents Circle IT from supplying that service; or
15.3.3 Circle IT is unable to provide the relevant Service; or
15.3.4 Circle IT decides to withdraw the relevant Service from general availability.
15.4 Circle IT may terminate this agreement, or the provision of any Service to the customer, immediately if:
15.4.1 the customer breaches any term of this agreement; or
15.4.2 Circle IT reasonably believes that the customer has supplied incorrect or misleading information; or
15.4.3 the customer (or the directors or principals) goes into liquidation, bankruptcy or receivership (or it appears that any of these events are likely to happen); or
15.4.4 the customer has a receiver or statutory manager appointed over any or all of their assets; or the customer is removed from the Companies Register (other than as a result of a solvent amalgamation), dissolved; or
15.4.5 the customer dies.
15.5 If this agreement is terminated for any reason the customer must pay for the Services provided up to the date of termination. If the customer has prepaid for the Service, no refund is payable to the customer on termination unless Circle IT agree otherwise.
15.6 Circle IT may suspend provision of Services to the customer without liability if:
15.6.1 Circle IT reasonably believes that the Services are being used (or have been or will be used) by the customer in violation of this Agreement;
15.6.2 the customer does not cooperate with Circle IT’s investigation of any suspected violation of this Agreement;
15.6.3 Circle IT believes that Services provided to the customer have been accessed or manipulated by a third party without the customer’s consent or in violation of this Agreement;
15.6.4 Circle IT reasonably believes that suspension of the Services is necessary to protect Circle IT’s network, Circle IT’s other customers, or others in general;
15.6.5 a payment for the Services is overdue by more than thirty (30) days;
15.6.6 the continued use of the Services by the customer may adversely impact the Services or the systems or content of Circle IT or any other Circle IT customer;
15.6.7 Circle IT reasonably believes that the use of the Services by customer may expose Circle IT, its affiliates, or any third party to liability; or
15.6.8 suspension is required by law.
Circle IT will give the customer reasonable advance notice of a suspension under this clause 15.6 and a chance to cure the grounds on which the suspension are based, unless Circle IT determines, in Circle IT’s reasonable commercial judgment, that either suspension on shorter or contemporaneous notice or immediate suspension without notice is necessary to protect Circle IT, its other customers, or any third party from operational, security, or other risk or the suspension is ordered by a court or other judicial body. If the suspension was based on the customer’s breach of the customer’s obligations under this Agreement, then Circle IT may continue to charge the customer the fees for the Services during the suspension, and may charge the customer a reasonable reinstatement fee upon reinstatement of the Services, which shall be at Circle IT’s sole discretion.
16. CONSUMER GUARANTEES ACT AND LIMITATION OF LIABILITY
16.1 The customer agrees that, if they are using the Services for the purposes of a business, the Consumer Guarantees Act 1993 statutory guarantees do not apply to their connection or the Services to the maximum extent permitted by the legislation. The customer agrees (whether the customer is using the services for the purposes of a business or otherwise) that Circle IT excludes and do not have any liability of any kind (whether in contract tort or otherwise) to the customer or anyone claiming through the customer, relating to any economic loss, loss of profits or revenue, loss of data, lost business or missed opportunities, wasted expenditure or savings the customer might have had or any form of indirect or consequential loss or damage whatsoever arising from:
16.1.1 the customer’s connection to the Circle IT network or the content or supply of any Services;
16.1.2 the customer’s use of the Mobile Device;
16.1.3 the failure, interruption or delay in the supply of, any Services or any part of them or any negligence in this regards;
16.1.4 the fitness of all or any of the Services or Equipment for any particular purpose;
16.1.5 errors in or omissions from any directory listing;
16.1.6 the inaccurate or incomplete transmission of any call or any email;
16.1.7 any other matter which relates to this agreement.
16.2 Circle IT’s liability to the customer under or in connection with this agreement, for any loss or damages which the customer incurs as a direct result of Circle IT’s failure to meet any of it’s obligations under this agreement or for any negligence by Circle IT in relation to the supply of the Services, will be limited to the value of 3 average months’ Services used by the customer under this Agreement for all events occurring in any 12 month period.
16.3 If the customer uses another service provider's services during any period when the Services are not fully operational, Circle IT is not liable to pay or reimburse the customer for any amount the customer may be charged by that service provider.
16.4 No other network operator and/or third party supplier (including their officers, employees, contractors and agents) will be liable to the customer for loss or damage of any kind arising from the customer’s use of the Services. This clause creates a right and benefit that other network operators and/or suppliers can enforce as a defence to any claim.
16.5 Apart from the warranties expressly given to the customer in this agreement, all other warranties, express or implied, are excluded to the extent permitted by law.
17.1 The customer may at times supply Circle IT with personal information, for example, when the customer applies to become a customer of Circle IT. Circle IT may also obtain personal information from the customer’s use of the Services.
17.2 The customer agrees that Circle IT may:
17.2.1 use the customer’s personal information and, where Circle IT deems appropriate, disclose it to third parties if this is required for it to provide the customer with the Services; for credit checking and collection; and/or to communicate with the customer about Circle IT’s current and future services;
17.2.2 share information about the customer and their use of Services with other third party suppliers to provide the Services and to comply with interception, capability, security, fraud investigation co-operation or emergency response requirements; and
17.2.3 Circle IT’s third party suppliers may use information about the customer and their use of the Services for the purposes described in (b) above.
17.3 Any personal information Circle IT collects is kept at their offices at 34a Jervois Road, Ponsonby, Auckland. The customer is entitled to see any information Circle IT holds about them and to request that any incorrect information be corrected.
17.4 Circle IT may record or monitor calls between it and the customer to verify information and for staff training purposes.
18. CHANGING THESE TERMS
18.1 Circle IT may vary these terms from time to time and will endeavour to give the customer 21 days' notice. Circle IT will inform the customer of any variation to the terms and conditions either by email, post, notification in major daily newspapers or via Circle IT’s website. The latest terms and conditions are available for viewing on Circle IT’s website www.circleit.co.nz
19. SERVICES PROVIDED BY THIRD PARTIES OVER THE NETWORK
19.1 Circle IT takes no responsibility for the accuracy, completeness or currency of any content or material or services that the customer may access or have provided to the customer by a third party through the Services or for any charges that the customer may incur by their use of such content, materials or services.
19.2 Circle IT are not responsible for:
19.2.1 ensuring that the information the customer accesses or makes available through using the Services will be private or secure or free from viruses or other harmful things;
19.2.2 any transactions the customer enters into through use of the Services or any dealings between the customer and any advertisers or other third parties using the Services or the customer’s participation in any promotions;
19.2.3 any delay in receipt of information the customer selects for transmission to their mobile phone; and
19.2.4 fixing any faults in any part of the Internet beyond Circle IT’s network.
20.1 If the customer wishes to notify Circle IT of anything the customer can do so by emailing email@example.com. Circle IT may require the customer to confirm in writing any advice given over the phone.
20.2 If Circle IT wishes to communicate with the customer or notify them of anything it may do so by post, phone, facsimile or email to the last known address or number held for the customer.
21. PERSONAL PROPERTIES SECURITY ACT 1999 (PPSA)
21.1 The customer may require Circle IT to provide certain equipment to them to enable the customer to use the Services.
21.2 If Circle IT provides any equipment to the customer, the customer agrees that:
21.2.1 they will not sell, lease, dispose of, or allow any other person to take a security interest in the equipment; and
21.2.2 Circle IT can register a financing statement on the Personal Property Securities Register (PPSR) to reflect their interest in the equipment.
21.2.3 Where Circle IT exercises its right to register a financing statement, the customer also agrees to:
21.2.4 provide such information as Circle IT reasonably requests to enable it to register a financing statement on the PPSR; and
21.2.5 inform Circle IT immediately in writing if the customer intends to change their name, address or contact details.
21.3 The customer waives its rights under sections 114(1)(a), 116, 117, 119, 120(2), 121, 125, 126, 127, 129, 131, 132, 133, 134 and 148 of the Personal Property Securities Act.
22. FORCE MAJEURE
22.1 Circle IT will not be liable for any delay or failure of the Services or for any loss or damage from such delay or failure to the extent that it was caused, in whole or part, by an act of God, war, terrorism, civil disobedience, riots, strike, industrial stoppage or unrest, fire, volcanic eruption, earthquake, shortage of suitable labour, materials, equipment or energy or any other event beyond Circle IT’s control.
23. SEVERABLE CLAUSES
23.1 If for any reason any clause of this agreement is deemed to be unenforceable, all remaining clauses in this agreement shall remain binding on the customer.
24.1 If Circle IT fails or delays in exercising any right or power under this agreement, this will not be a waiver of that right or power. Any failure or delay will not prevent Circle IT from exercising that right or power in the future.
25.1 If there is any conflict or any inconsistency between the terms contained in these Standard Terms and the Final Proposal, the Final Proposal will take precedence.
26.1 The customer must not assign their rights under this agreement without prior written consent of Circle IT. Circle IT may assign its rights and obligations under this agreement to anyone else without the customer’s consent and will notify the customer if it does so.
27. NEW ZEALAND LAW
27.1 These terms are to be interpreted in accordance with the laws of New Zealand. Any dispute regarding the provision of Circle IT’s services under these terms is to be determined by New Zealand courts.