Support Options

Tailoring a support option for you

Circle IT are here to hep you achieve business continuity. To achieve this we have identified the four basic areas that will help a company achieve this. Listed below is a detailed description of the ways we can help our clients. Please contact us for more info.

 

Phone

Being able to talk to someone about a problem can not only help the end user more efficiently, but also reassure the user that someone is actually helping them. This phone support along side our online fault tracking system means that our customers can rest assured that we are always contactable and accountable

After Hours

If you need help after normal business hours Circle IT will always be there. If there is an urgent problem we can be on-site any time of the day or night. In the event of hardware failure we always have access to spare parts and equipment. We are here to make sure that your business continues to operate smoothly.

Remote

To save time and money Circle IT have full remote control of all workstations and servers. This is invaluable when it comes to being able to instantly help diagnose and resolve faults. Within seconds a Circle IT engineer can take control of your desktop and either via the integrated online chat system or the phone, our engineer can step you through your problem or request. Over 75% of all faults are now resolved this way

On-Site

Whenever required your engineer will be on-site within the time specified within your Service Level Agreement.